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Live Job Openings - OTHERS
CRE(Customer Relationship Executive) - FEMALE
Job Description:
Client:
PCB Manufacturers
Location:
NSN Palayam, Coimbatore, Tamil Nadu
Job Type:
Full-time
Shift:
Day
Title:
CRE
Education: Graduate/Diploma
Work Experience:
1+ yrs
Salary:
₹15,000 - ₹20,000 a month
Needs & Skills:
The Customer Relation Executive is responsible for managing customer relationships and acting as a key coordination point between customers and internal departments. The role ensures smooth order execution, timely dispatch, effective communication, payment follow-up, and adherence to quality and process requirements.
A. Customer Relationship Management
• Maintain and regularly update customer master data and communication records.
• Understand customer requirements, delivery schedules, and payment terms.
• Handle customer complaints and coordinate with internal teams for resolution.
• Collect and document customer feedback and escalate issues when required.
• Support identification of new customers and contribute to monthly customer acquisition targets.
B. Sales & Order Coordination
• Collect monthly customer production projections (3-month rolling forecast).
• Coordinate order processing based on customer requirements and production feasibility.
• Communicate order status, production updates, and dispatch details to customers.
• Act as a communication bridge between customers and Production, Quality, Stores, and Dispatch teams.
C. Documentation & Reporting
• Maintain daily updated records of:
o Sales orders
o Dispatch details
o Customer communications
o Payment follow-up status
• Ensure accuracy and timely updating of internal records and MIS reports.
• Adhere strictly to internal documentation and reporting procedures.
D. Payment & Commercial Follow-up
• Follow up with customers for outstanding payments as per agreed payment terms.
• Coordinate with the Accounts department to track collection status.
• Escalate overdue payments to management as per company guidelines.
E. Quality & Process Compliance
• Follow up and coordinate on:
o Internal and external CAPA (Corrective and Preventive Action)
o ECN (Engineering Change Notices)
• Ensure customer-related quality concerns are documented and closed effectively.
• Support compliance with company quality systems and customer requirements.
3. Skills & Qualifications
Educational Qualification
• UG / PG in Electronics or related discipline (preferred).
Technical Skills
• Basic knowledge of electronic products and manufacturing processes.
• Proficiency in MS Office (Excel, Word, Email).
• Ability to understand production and dispatch workflows.
Language Skills
• English and Tamil – mandatory
• Hindi – added advantage
Soft Skills
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Good listening, coordination, and problem-solving ability.
• Ability to work under deadlines and handle multiple stakeholders.
• Proactive and adaptable approach to work.
